Política de reembolso
Last updated: October 2026
At GreenLife Human Emporium, we want you to feel confident when shopping with us. We carefully select our products and strive to provide a great shopping experience. If something isn't quite right with your eligible order, we're here to help.
Our Return Policy
We offer a 10-day return and exchange window for eligible orders delivered within Canada and the United States.
We offer a 10-day return and exchange window for eligible orders delivered within Canada and the United States.
You may request a return or exchange within 10 days of receiving your order, provided the item meets all of our return requirements below.
Important: We do not offer standard returns, refunds, or exchanges for international orders outside Canada and the United States. Please see our International Orders section for limited exceptions.
Return Requirements
To be eligible for a return, your item must:
To be eligible for a return, your item must:
- Be returned within 10 days of delivery
- Be unworn, unused and unopened
- Be in the same condition in which you received it
- Have all original tags attached
- Include the manufacturer's original packaging, when applicable
- Include your receipt or proof of purchase
Items showing signs of wear, use, damage, washing, alteration, or missing tags may not be accepted. Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
Please include your order number, item(s) you wish to return, and reason for the return. If your return is approved, we will provide you with the return instructions and, where applicable, a return shipping label.
Return address:
9482–51 Avenue NW
Edmonton, Alberta T6E 5A6
9482–51 Avenue NW
Edmonton, Alberta T6E 5A6
Restocking Fee
A 25% restocking fee applies to eligible customer-requested returns. This fee helps cover the costs associated with processing, inspecting, repackaging, and returning eligible merchandise to inventory.
A 25% restocking fee applies to eligible customer-requested returns. This fee helps cover the costs associated with processing, inspecting, repackaging, and returning eligible merchandise to inventory.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed after we have approved your refund, please contact us at: info@greenlifehumanemporium.com
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed after we have approved your refund, please contact us at: info@greenlifehumanemporium.com
Exchanges
If you would like a different size, colour, or item, the fastest option is generally to return the original item (if eligible) and place a new order for the item you want.
If you would like a different size, colour, or item, the fastest option is generally to return the original item (if eligible) and place a new order for the item you want.
The new order will be processed separately and will be subject to current pricing and availability.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect item, please contact us at info@greenlifehumanemporium.com as soon as possible.
Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.
If the issue was caused by an error on our part, we will work with you to make it right.
International Orders
International orders outside Canada and the United States are not eligible for standard returns, refunds, or exchanges.
International orders outside Canada and the United States are not eligible for standard returns, refunds, or exchanges.
This applies to orders shipped to countries including, but not limited to:
- Australia
- Germany
- Mexico
- New Zealand
- United Kingdom
However, if you receive an incorrect item, damaged product, defective item, or an order affected by an error on our part, please contact us within 10 days of delivery with your order details and supporting photos.
We will review the situation and determine the appropriate resolution.
Non-Returnable Items
For health, safety, hygiene, customization, or other product-specific reasons, certain items are final sale and cannot be returned, including but not limited to:
- Beauty and personal care products
- Jewelry
- Food items
- Intimate apparel
- Custom-made, personalized, or special-order products
- Sale and clearance items
- Gift cards
Some products may have additional product-specific return restrictions. Please contact us before purchasing if you have questions about an item's eligibility.
Sale Items & Promotions
Sale and clearance items are final sale and are not eligible for return, refund, or exchange.
Promotional offers may have specific terms, conditions, or expiration dates, which will be stated at the time of the promotion.
Promotions are subject to availability and may be modified or ended without notice.
When a Return Cannot Be Accepted
A return may be declined if:
- The 10-day return period has expired
- The item has been worn, used, washed, damaged, or altered
- Original tags have been removed
- Original packaging is missing when required
- The item is otherwise not in its original condition
- The item is identified as non-returnable under this policy
Contact Us
If a returned item cannot be accepted, we may return the item to you. Have a question about a return, exchange, or refund? We're happy to help. Please contact us at -
Email: info@greenlifehumanemporium.com
If a returned item cannot be accepted, we may return the item to you. Have a question about a return, exchange, or refund? We're happy to help. Please contact us at -
Email: info@greenlifehumanemporium.com