Privacy policy
Last updated: October 5, 2026
This Privacy Policy describes how GreenLifeHuman Emporium (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use greenlifehumanemporium.com (the “Site”), make a purchase, use our services, or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy and as permitted by applicable law. If you do not agree with this Privacy Policy, please do not use or access our Services.”
CHANGES TO THIS PRIVACY POLICY
Please know that we may update this Privacy Policy from time to time, including to reflect changes to our practices, technology, Services, or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below.
The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms and policies, and protect or defend the services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
Basic contact details, including your name, address, telephone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
Account information, including your name, email address, and other information associated with your customer account.
Customer Account Services: We use third-party customer account services, including Cosmo: Customer Accounts App, to provide and manage customer account features such as account registration, sign-in, profile information, order information, and related account functionality. These services may process personal information necessary to provide these features, in accordance with their own privacy policies and applicable law.
Shopping information, including items you view, place in your cart, save, or purchase.
Customer support information, including information you choose to include in communications with us, for example when sending a message through our Services or using our website chat.
Our Site provides a customer chat feature that allows you to communicate with us regarding shopping, products, sizing or dimensions, shipping, returns, order status, and other questions. Chat messages may be visible to GreenLifeHuman Emporium and Shopify for the provision and improvement of the chat service.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.
INFORMATION WE COLLECT THROUGH COOKIES
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including vendors and Service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who may collect payment information, such as bank account, credit or debit card information, and billing address, to process your payment and fulfill your orders and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy and applicable law.
We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the privacy policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, provide customer support, and enable you to post product reviews.
Marketing and Advertising
Where permitted by applicable law and consistent with your preferences, we may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email and, where applicable, other communication methods.
We may also use your personal information to better tailor the Services and advertising on our Site and other websites.
You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing communications.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, unauthorized, or malicious activity.
If you choose to use the Services and have a customer account, you are responsible for keeping your account access information secure. If you believe your account has been compromised or accessed without your authorization, please contact us immediately.
Communicating With You
We use your personal information to provide customer support, respond to inquiries, communicate with you regarding your orders or account, and improve our Services.
This is in our legitimate interests in order to be responsive to you, provide effective Services, and maintain our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about cookies used by Shopify to power its services, please refer to Shopify's applicable cookie information.
We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services.
We may also permit third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertising on our Site and other websites, where applicable.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls.
Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or may no longer be available.
Blocking cookies may also not completely prevent information from being shared with certain third parties, depending on the technologies and services involved.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy and applicable law. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, website chat, cloud storage, fulfillment, shipping, security, and other services necessary to operate our business.
With business and marketing partners, where applicable, to provide services, improve our marketing activities, or advertise our products. Our business and marketing partners may use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is necessary to ship products to you or when you voluntarily use social media widgets, login integrations, or other third-party services.
With our affiliates or otherwise within our corporate group, where applicable and in our legitimate interests to operate a successful business.
In connection with a business transaction, such as a merger, sale, transfer, reorganization, insolvency, or bankruptcy.
We may also disclose personal information when necessary to comply with applicable legal obligations, respond to lawful requests, enforce applicable terms and policies, or protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information for the purposes described above:
CATEGORY, CATEGORIES OF RECIPIENTS
Identifiers, such as basic contact details and certain order and account information.
Commercial information, such as order information, shopping information, products purchased, and customer support information.
Internet or other similar network activity, such as Usage Data, device information, browser information, IP address, and information regarding your interaction with our Services.
Categories of recipients may include vendors and third parties who perform services on our behalf, such as Internet service providers, payment processors, fulfillment and shipping partners, customer support partners, website and technology providers, and data analytics providers, as well as applicable business and marketing partners and affiliates.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
TARGETED ADVERTISING
Depending on the services and privacy settings applicable to our Site, certain information may be processed for advertising, marketing, personalization, analytics, or similar purposes.
Where applicable, privacy laws may define certain activities as “sale,” “sharing,” or “targeted advertising.”
You may have the right to opt out of certain activities depending on where you live and applicable law.
Where available, our Shopify Data Sharing Opt-Out functionality provides customers with a way to exercise applicable opt-out choices.
If you visit our Site with a recognized Global Privacy Control (GPC) opt-out preference signal enabled, Shopify may process the signal as an applicable opt-out request depending on your location and the privacy laws that apply.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content may be public and accessible by anyone.
We do not control who will have access to information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose publicly or receive from third parties.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN’S DATA
The Services are not intended to be used by children, and we do not knowingly collect personal information about children where prohibited by applicable law.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the services, fulfill transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
Right to Access / Know
You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and disclose your information.
Right to Delete
You may have a right to request that we delete personal information we maintain about you.
Right to Correct
You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have a right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws.
Where applicable, you may use our Shopify Data Sharing Opt-Out functionality to exercise these choices.
If you visit our Site with a recognized Global Privacy Control opt-out preference signal enabled, Shopify may automatically process this as an applicable opt-out request depending on where you are located and the applicable privacy laws.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send you non-promotional emails, such as those relating to your account, orders, transactions, or customer-service requests.
You may exercise applicable privacy rights through the methods indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising applicable privacy rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
AD SERVICES SUCH AS SHOPIFY AUDIENCES
Shopify Audiences is not currently used by GreenLifeHuman Emporium. Shopify Audiences is not compatible with our current store configuration, and therefore we have removed the original Shopify-generated statement that said we used Shopify Audiences.
However, our store has Shopify Network Intelligence enabled. Shopify describes Network Intelligence as a service that may use information from participating Shopify merchants to provide certain Enhanced Services, which may include improved personalization, analytics, security, and advertising-related functionality.
Shopify provides privacy controls for customers regarding applicable uses of their information. These choices may include opting out of certain data sharing or targeted advertising activities.
For more information about Shopify's privacy practices and available privacy choices, customers may refer to Shopify's privacy resources.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. We will review your concern and respond appropriately.
If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection or privacy authority. For customers in Alberta, this may include the Office of the Information and Privacy Commissioner of Alberta (OIPC).
INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside the country where you live, including the United States. Your personal information may also be processed by staff, service providers, and business partners located in these countries.
These service providers may support functions such as website operation, payment processing, customer support, analytics, fulfillment, shipping, security, and other business services.
When personal information is transferred outside Canada, it may be subject to the laws of the country where it is processed.
If we transfer personal information outside of Europe or the United Kingdom, where applicable, we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized by the relevant authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@greenlifehumanemporium.com.
GreenLifeHuman Emporium
9482 51 Avenue Northwest, Edmonton AB T6E 5A6, Canada.